SHIPPING

Billing

We accept most major credit cards and Paypal as acceptable forms of payment. Please do not send checks or money orders, as they will not be accepted.

Upon placing your order with us, we will charge the amount of your purchase plus any applicable sales tax and shipping fees to the credit card you provided during checkout.

When placing your order, please make sure that you enter in the billing and shipping address as it appears on your credit card statement. Processing delays may occur if this information is not correctly entered.

All prices listed on our website are in US dollars.

Exchange rates

Your order will be charged in USD and converted by whatever payment type you paid with at the exchange rate the payment provider designates. If you want to know what the exchange rate is before you buy, contact your credit card company.

Shipping

Our shipping prices are determined by the weight and/or dimensions of your order and your shipping address. To determine the cost of your shipment, please place the items in your shopping cart and advance to checkout. Your shipping costs will be calculated after you enter your shipping address. We do not combine orders. Coupon codes entered at checkout are applied to your order before your total shipping cost and any applicable taxes are calculated. Orders placed by the same customer or being shipped to the same address will be shipped separately.

We make process and ship your orders as fast as we can, usually within 1-4 business days after your order has been confirmed, excluding processing times. Please expect delays during holidays, product launch releases and sale events.

All international orders are shipped via Worldwide Expedited services and delivery varies on your location. All orders ship from Mexico’s City, México. Certain items and orders may take longer to ship.

Domestic (Mexico) orders are shipped via different shipping providers. After placing your order, you will be emailed the order confirmation and the shipping information.

Please allow up to two weeks during holidays, product launch releases and sale events for processing. We are not responsible for weather or shipping carrier delays.

Our offices are open from Monday to Saturday from 10:00 am to 8:00 pm (GMT-5), we only ship orders on business days. All orders placed after 12:00 pm on Fridays (GMT-5) will not be processed until the following business day.

When the package leaves our warehouse, its transportation, processing, and delivery becomes the responsibility of the shipping provider.

Each shipping provider has its own shipping policies and in turn each country has its own laws and rates for international shipments.

If you have any problems, you can track and request more information about your shipment directly on the carrier's website.

Unclaimed international orders

If your order is shipped to an address outside of the country in where orders are prepared and processed and it is returned to us because you are not able to retrieve the package from custom’s, or the package is returned to us because a mail service is unable to successfully deliver your order to you, we will reship your order when the new shipping costs have been paid for.

International shipping restrictions

We ship to most countries in the world, but they may be countries that may not be included in the coverage zone of our shipping providers. We currently only ship to the following zones:

North America: Canada, United States.

Central and South America: Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Cuba, Curaçao, Dominica, El Salvador, Grenada, Guatemala, Haiti, Honduras, Cayman Islands, Turks and Caicos Islands, Virgin Islands, British, United States Minor Outlying Islands, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Dominican Republic, Saint Barthélemy, Saint Kitts And Nevis, Saint Martin, Saint Pierre And Miquelon, St. Vincent, Saint Lucia, Sint Maarten, Trinidad and Tobago, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, French Guiana, Guyana, Falkland Islands (Malvinas), Netherlands Antilles, Paraguay, Peru, Suriname, Uruguay.

Europe: Albania, Germany, Andorra, Armenia, Austria, Belgium, Belarus, Bosnia And Herzegovina, Bulgaria, Czech Republic, Cyprus, Holy See (Vatican City State), Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Ireland, Bouvet Island, Isle Of Man, Iceland, Aland Islands, Faroe Islands, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, United Kingdom, Reunion, Romania, San Marino, Serbia, Sweden, Switzerland, Svalbard And Jan Mayen, Turkey, Ukraine.

Africa: Angola, Algeria, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Republic of Cameroon, Chad, Comoros, Congo, Côte d'Ivoire, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Morocco, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Congo, The Democratic Republic Of The, Rwanda, Western Sahara, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, South Sudan, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Djibouti, Zambia, Zimbabwe.

Asia: Afghanistan, Saudi Arabia, Azerbaijan, Bangladesh, Bahrain, Brunei, Bhutan, Cambodia, China, Qatar, South Korea, United Arab Emirates, Philippines, India, Indonesia, Iraq, Iran, Islamic Republic Of, Christmas Island, Cocos (Keeling) Islands, Israel, Japan, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Lao People's Democratic Republic, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Hong Kong, Macao, Russia, Singapore, Syria, Sri Lanka, Thailand, Taiwan, Tajikistan, British Indian Ocean Territory, Palestinian Territory, Occupied, Turkmenistan, Uzbekistan, Vietnam, Yemen.

Countries included can change at any time.

Taxes and Duties

The customs fees are established by your country, we have nothing to do with them. We cannot control them at all and do not benefit from them in any way. All customs, duties and fees, taxes and any other charges and fees are the responsibility of the user.

Pickup in Store

Pickup in store orders are prepared within 2-4 working days once your order has been placed. You will be notified via email once your order is ready for pick up.

Please look at your confirmation email for information on requirements for picking up your order.

Be sure to bring your email confirmation with order number, along with a government-issued photo ID.

Payment

We accept several methods of payment. We use Stripe, Paypal, Conekta (for Central and South America) and other services to process payments. You can access their privacy policies via their main websites (linked on the footer of our store).

All our providers process and collects your information, including payment information, in accordance with their privacy policies. We don’t keep any credit card or payment data.